Account deletion request

1. How does the process work?

1. Send your request. State the email address registered to your account and that you want your PrettySure account and associated personal data deleted. You do not need to provide a reason.
2. Account ownership is verified. To prevent deletion of someone else's account, the team may request secure verification. If you cannot access the registered email address, explain this to the same support address. You do not need to sign in again to use this page.
3. The team processes the request. You will receive an email when deletion is complete or if more information is needed for verification. This page does not perform automatic deletion or provide an automatic receipt.

For your security: Do not send a password, one-time code, sign-in link, payment information or identity document.

2. What data does the request cover?

The request covers deletion of the account and its associated personal data, not merely signing out or temporarily disabling access:

• The PrettySure sign-in account, registered email address and account-linked profile information.
• Product and video favorites matched to your account in cloud storage.
• Any other user records or submissions stored in association with your account.

The public product catalog and content belonging to other people are not data specific to your account. Separate TikTok, Google or retailer accounts are not closed by this request. Relevant records held by service providers processing data for PrettySure are also considered when the request is handled.

Deleted account data may not be recoverable. If you want only particular information deleted, state this clearly in your message.

3. Processing time and retention

The team reviews deletion requests; deletion is not performed instantly from this page. You can ask about the status of your request using the same email address.

We complete account and personal-data deletion requests as soon as reasonably possible and no later than 30 days after receiving the request, and we report the outcome by email. We may need to verify account ownership for security. If information must be retained by law, we explain the data concerned, the reason and the retention period.

Records associated with the account are removed from active systems within 30 days. Copies in daily database backups may remain for up to 7 additional days as part of the normal backup-rotation cycle, after which they are deleted or overwritten.

If limited records must be kept longer for security, fraud prevention or a legal obligation, the data type, reason and period are communicated to the requester.

4. Records on your device are separate

Favorites and local copies created without signing in may remain on your device. Remote account deletion does not automatically clear local storage on every device. Signing out also does not currently remove local favorites.

To remove local copies, clear the app's data or PrettySure site data through your device or browser settings. This removes the records and session from that device, so check anything you want to keep first.

Clearing local data or uninstalling the app does not delete the cloud account. Use the request method above for the cloud account. If you create another account while retaining local favorites, they may synchronize again.

For more information, read the Privacy policy.